2012 Convention FAQs

Convention Registration

• What are acceptable forms of registration payment?
• How do I qualify for member rates when I register?
• How do I know if I qualify for student member rates when I register?
• Can I use alternate forms of payment for registration and membership so that payments can be made separately? (For example: a college/university credit card and personal credit card or any combination of credit card and personal check)
• Who is eligible for a one-day registration?
• Who is eligible to register for Pre-Convention workshops?
• Who is eligible for a guest pass?
• Do program presenters need to register for the convention?
• Can I transfer my convention registration to someone else, if I can no longer plan to attend?
• What are the registration cancellation policies?
• If I am having technical problems registering online, what can I do?
• How do I know that my registration has been received and processed?
• Where do I find hotel information?

ACPA Membership

• How can I make changes to my address, e-mail, demographics, or renew my membership?
• How can I get my user name and password?
• How can I verify if my college, university, or organization is a member?
• Do I have a membership if my college, university, or organization is a member?
• Where can I find my username and password on my membership receipt?
• What is the membership refund policy?

Convention Registration

What are acceptable forms of registration payment?

Acceptable forms of registration payment include: check, money order, or credit card (MasterCard, VISA, American Express or Discover). Payment must accompany the registration form. The postmark date of payment will determine the registration rate if payment is sent after the registration form is submitted. A service/processing fee of $50 per registration will be assessed for returned checks. Purchase orders are not accepted.

How do I qualify for member rates when I register?

In order to qualify for member rates, your individual membership must be current through March 28, 2012. You must have your own individual member number. You will not receive the member rate by using your college/university’s member number.

How do I know if I qualify for student member rates when I register?

Student Member rates are for full-time students only. A Student Member is defined as one who is currently enrolled as a student and is not employed full-time during the membership year. Individuals employed full-time and taking courses are not eligible for these rates.

Can I use alternate forms of payment for registration and membership so that payments can be made separately? (For example: a college/university credit card and personal credit card or any combination of credit card and personal check)

It is best to submit the membership and registration together on one form of payment. If you must submit the membership and convention registration separately, first complete and submit the membership application. This process is expedited by processing your membership online. Attach the completed membership form, or your receipt of online payment for membership, to your convention registration and membership form.

Who is eligible for a one-day registration?

One-day registration rates are available only to current ACPA members and full-time Student Members. A one-day registrant must pre-designate the day they plan to attend. A One-day registration on Saturday and/or Sunday does not include pre-convention workshops.

Who is eligible to register for Pre-Convention workshops?

Pre-Convention workshop registration rates are available to any attendee who has purchased a full convention registration or one-day pass.

Who is eligible for a guest pass?

A guest pass is an option for the personal guests of registered convention attendees. A guest pass can be purchased separately and may be used for participation in the following events: the opening reception, convention showcase, and evening socials. One-day guest passes are not available. A member may not be a guest pass recipient.

Do program presenters need to register for the convention?

All program presenters must register for the convention. Options are available for either a full convention registration or one-day pass. Program presenters with an active ACPA membership who are presenting a program or programs and participating in the convention on only one day may register for a one-day pass. Presenters, who will be participating in the convention for more than one day, or non-members, must register with a full convention registration.

Can I transfer my convention registration to someone else, if I can no longer plan to attend?

Registrations are transferable to ACPA members and Multiple Purchase registrants of the same membership type. Registration transfers are not permitted to non-members. To transfer a convention registration, download the ACPA Registration Transfer Request Form (PDF) and fax form to 1.202.296.3286 or e-mail info@acpa.nche.edu.

What are the registration cancellation policies?

To cancel a registration and request a refund, a written request (e-mail is acceptable) must be sent to info@acpa.nche.edu. Please enter "Convention Refund" in the subject line. Telephone requests will not be honored. Refund checks or credits are processed every four weeks. Refund requests timelines:

Telephoned requests will not be honored.

Refund requests timelines:

• Refund requests received or postmarked by January 31, 2012 will receive a full refund less a $55 service and processing fee.
• Presenters will receive a full registration refund for canceled workshop due to low enrollment.
• Refund requests received or postmarked between February 1-29, 2012 will receive a refund equal to 50 percent of the appropriate registration fees.
• Refund requests received or postmarked after February 29, 2012 will not be honored.
• Awards Luncheon, State/International Breakfast, and Pre-Convention Workshop fees will be refunded in full if written request is received or postmarked by February 29, 2012. Registrants will receive a full refund of canceled workshop if another workshop was not selected.
• After February 29, 2012, no refund will be available.

If I am having technical problems registering online, what can I do?

Complete a downloadable convention registration form and submit the information to ACPA, via fax to 202.296.3286. You can also send the completed form in the mail before the postmark date to ensure that you meet the registration deadline. Mail your registration form to ACPA, One Dupont Circle, N.W., Suite 300, Washington, DC 20036, USA.

How do I know that my registration has been received and processed?

You will know that your registration has been received and processed when you receive an e-mail communication from ACPA that says, “The following registration order is completed and processed.” You will only hear again from ACPA if there was a problem with the payment information that you provided.

Where do I find hotel information?

ACPA has negotiated special hotel rates for our 2012 Convention registrants at three (3) Louisville hotels. View hotel information here.

ACPA Membership

How can I make changes to my address, e-mail, demographics, or renew my membership?

You can revise all of the items below via "My Profile". However, for security purposes, name and position title changes must be made by contacting the ACPA’s International Office.

• Manage your e-mail subscriptions
• View your membership type and other pertinent data
• Change your password
• View/Update your Demographics
• Change Institution or Company Affiliation
• Update your mailing address, e-mail, and phone number

How can I get my user name and password?

If you need your username and password, use our “Forgot Your Password” page and enter your first name, last name, zip code and e-mail address. Login information will be sent directly to the e-mail address on record, if all the information entered is correct. If you are still experiencing difficulty, call 1.202.835.2272 during normal business hours and/or e-mail info@acpa.nche.edu for assistance and a staff member will assist you with the information you need.

How can I verify if my college, university, or organization is a member?

Find out if your college, university or organization is a member by searching the ACPA College/University and Organization Member Directory.

Do I have a membership if my college, university, or organization is a member?

Not necessarily. The individual membership is separate from an institutional membership. If your institution is a member, you may join ACPA as a General Member/College/University for $75, which is a discount of 40% off of the regular membership rate of $125. View the different individual membership types.

Where can I find my username and password on my membership receipt?

Look for your username and password at the end of the membership e-mail receipt.

What is the membership refund policy?

ACPA membership is non-refundable. Any extenuating circumstances that require special consideration should be sent in writing to the ACPA International Office — Attn: Membership or via e-mail to the Membership Coordinator.